Frequently Asked Questions

Yes. For outward-swinging doors, we mount the retractable screen on the interior side. Approximately 40% of our installations are on doors that swing outward.

This is a common concern. In reality, every doorway has varying elevation levels - whether it's tile inside or pavers outside. People naturally adapt when walking through a door, and we've found that the sill adapter rarely causes any issues.

Most front entrances have three different colors: the door, the trim, and the wall. We recommend choosing a color that closely matches the door first, then the trim, and lastly the wall.

No. We always mount the screen system on the hinge side and draw it toward the handle side. Since the door will be open when using the screen, the handle will not be in the way.

For double doors, we install a screen on each side. The two screens draw to the center and meet with a weather-sealed connection to keep insects out.

For our Legacy system, you can retract the screen fully, then slowly draw it back out until it latches—this often resets the mesh. For our MeshLock systems, please contact us to schedule a service visit, as re-guiding the screen requires a technician.

Phantom Screens has a long-standing reputation for quality and reliability. Their systems are engineered for durability and feature powder-coated components for long-lasting finishes. The latching mechanism is state-of-the-art, and their customer support is responsive and efficient.

Yes, like any mechanical product, some maintenance is recommended. Keep the bottom track clear of dirt and debris. Vacuum it regularly, clean with a household cleaner, let it dry, and then apply 100% silicone spray to maintain smooth operation.

If your screen is damaged, simply call our office at (239) 208-8385. We’ll schedule a service visit promptly to repair or replace the screen.

All components, except the mesh itself, are covered under our limited lifetime warranty. Call, text, or email us with your concern, and our service team will schedule an appointment to resolve the issue.